Privacy Policy

Privacy Policy — High Country Casino
Introduction

High Country Casino is committed to handling personal information carefully, transparently and responsibly. This Privacy Policy explains what types of personal data we collect, how we use and protect it, and the choices available to you. It is written in plain language so you can understand how High Country Casino manages privacy across our website, mobile app and related services.

Scope

This policy applies to individuals who register for an account with High Country Casino, use our services, visit our website, or otherwise provide personal information to us. It covers information collected directly from you as well as technical data gathered automatically when you interact with our platform.

What Personal Information We Collect
Account Registration Information

When you create an account with High Country Casino we collect information necessary to establish and manage your account. This typically includes:- Full name- Date of birth (to verify age)- Email address- Phone number- Postal address- Username and password

We use this information to administer your account, verify eligibility, and maintain secure access.

Identity and Age Verification

To protect minors and confirm identity where required, we may ask for government-issued identification or other documents. These checks are performed to ensure compliance with age requirements and to protect account integrity. We retain verification documents only as long as necessary for these purposes and in accordance with this policy.

Device and Browser Information

When you access High Country Casino we collect technical details about your device and software, including:- Device type and model- Operating system and version- Browser type and version- Mobile app identifiers where applicable- IP address (for session management and security)- Time zone and language settings

This data helps us optimise compatibility and diagnose technical issues.

Usage Analytics and Behavioural Data

We collect information about how you interact with the platform, such as pages viewed, features used, session duration, clicks, and in-app behaviour. We use these analytics to improve the product, troubleshoot problems, and personalise your experience.

Technical Logs and Operational Diagnostics

Server logs and diagnostic data (errors, performance metrics, crash reports) are captured to maintain reliable operations and to troubleshoot faults. These logs may include timestamps, device identifiers, and event details.

Cookies and Tracking Technologies
What We Use and Why

High Country Casino uses cookies and similar technologies (e.g., web beacons, local storage) to:- Remember session information and preferences- Improve site performance and load balancing- Measure and analyse usage patterns- Provide personalised content and communications

We differentiate between essential cookies required for basic functionality and optional cookies used for analytics and marketing.

Managing Cookies

Most browsers allow you to block or delete cookies through their settings. Disabling essential cookies may prevent some features from functioning correctly. For non-essential cookies, you can adjust preferences via the cookie banner or settings within your account.

Communications and Preferences
Transactional and Service Communications

We send account-related messages such as account confirmations, security alerts, and administrative notices. These communications are necessary to operate the service and cannot be opted out of entirely.

Marketing and Promotional Messages

You may choose whether to receive marketing emails, push notifications, and other promotional communications. When you register, we will ask for your marketing preferences. You can change these preferences in your account settings or by following the opt-out link in any marketing message.

Support and Correspondence

When you contact our support team we retain the content of those exchanges to resolve issues and to improve support quality. You can request updates to communication preferences through the account settings or by contacting our Privacy Officer via the Contact Us page on High Country Casino.

How We Use Personal Information
Primary Purposes

We use personal information to:- Create, manage and secure your account- Provide and improve our services- Communicate important information about your account or the platform- Conduct identity and age checks where required- Monitor platform security and investigate suspicious activity- Analyse and improve product performance and user experience

Anonymised and Aggregated Data

Where possible we transform personal data into anonymised or aggregated datasets for analytics, reporting, and product development. Aggregated data does not identify individual users and is used to understand trends and improve the service.

Security and Account Protection
Technical Safeguards

High Country Casino uses industry-standard security measures to protect personal information, including encryption in transit (TLS 1.3), a web application firewall, and distributed denial-of-service (DDoS) protections. Regular security assessments and third-party audits are performed to validate controls.

Account Access and Password Protection

You are responsible for maintaining the confidentiality of your account credentials. We recommend choosing strong, unique passwords and updating them regularly. Passwords are stored using secure hashing techniques. Where available, we support additional protections such as biometric login and two-step verification to reduce the risk of unauthorised access.

Session Management and Login Protection

To protect accounts we implement session timeouts, device-based session tracking, and automated protections that detect suspicious login attempts. Repeated failed access attempts may result in temporary account lockouts and follow-up actions to verify identity.

Platform Monitoring for Security and Abuse Prevention

We monitor activity patterns to identify potential abuse, bots, or unauthorised access. This monitoring focuses on behavioural signals and technical indicators to allow timely responses to security incidents. Any monitoring is performed in a manner consistent with this Privacy Policy and applicable law.

Data Storage and Retention
Where Data Is Stored

Personal information is stored on secure servers operated by High Country Casino and trusted service providers. We take steps to ensure that data handling by our providers meets our security and privacy standards.

Retention Periods

We retain personal data only as long as necessary for the purposes described in this policy, to fulfil legal obligations, or to resolve disputes. Specific retention periods depend on the type of data and the purpose for which it was collected. For example, account information is retained while your account is active and for a reasonable period after account closure to address operational needs. Diagnostic logs and analytics data are retained according to our internal policies, typically for a limited period and often aggregated to reduce identifiability.

Third-Party Services and Integrations
Categories of Service Providers

We work with third-party vendors to provide services such as hosting, security scanning, analytics, customer support, identity verification, and auditing. These providers process your personal information on our behalf under contractual protections that require appropriate security and limited use.

What We Share

We share the minimum personal information necessary with third parties to perform the relevant service. We do not sell personal data to third parties.

User Rights and Choices
Access, Correction and Deletion

You may request access to the personal information we hold about you, ask for corrections to inaccurate data, or request deletion where permitted by law. Certain information may be retained to the extent necessary for legitimate business purposes, to comply with legal obligations, or to maintain security.

How to Make Requests

Submit requests via the Contact Us page on High Country Casino. We will verify your identity before acting on requests related to access, correction or deletion. We aim to respond to verified requests promptly and in accordance with applicable law.

Data Portability and Restriction

Where applicable, you can request a copy of your personal data in a commonly used, machine-readable format. You can also ask us to restrict processing of your data in certain circumstances, such as during dispute resolution.

Handling Complaints and Breach Notification

Complaints

If you have concerns about how your personal data is being handled, contact our Privacy Officer through the Contact Us page on High Country Casino. We will investigate and respond in a timely manner.

Data Incident Response

In the unlikely event of a data security incident that affects personal information, we will follow our incident response procedures and notify affected individuals and relevant regulators as required by law and as appropriate under the circumstances.

Protection of Minors
Age Restrictions

High Country Casino requires users to be at least 18 years of age. We do not knowingly collect personal information from minors. If we become aware that we have collected data from someone under the minimum age, we will take steps to delete that information promptly.

Parental Rights

Parents and guardians who believe we have inadvertently collected information about a minor should contact us via the Contact Us page to request deletion.

Responsible Handling of User Information
Principles We Follow

We apply principles of data minimisation, purpose limitation and proportionality. We collect only the personal information required for clearly defined purposes and seek to maintain accuracy, confidentiality and fairness in processing.

Internal Controls and Staff Training

Employees and contractors with access to personal information receive training and are bound by confidentiality obligations. Access to personal data is granted on a need-to-know basis.
Compliance with Applicable Laws
Legal Framework

High Country Casino seeks to comply with applicable privacy and data protection laws in the jurisdictions where we operate, including relevant Australian privacy legislation. We update our practices in response to changes in legal requirements and industry standards.

Cross-Border Transfers

If personal information is transferred to jurisdictions with differing privacy protections, we rely on contractual safeguards and appropriate technical measures to protect that data.

Changes to This Policy
Updates

We may update this Privacy Policy to reflect changes in our practices or legal obligations. Material changes will be posted on our site with a revised effective date. We encourage you to review this policy periodically.

Contact and Privacy Officer

How to Contact Us

For questions, requests, or concerns about this Privacy Policy or our privacy practices, please contact our Privacy Officer through the Contact Us page on High Country Casino. We aim to respond to inquiries promptly and to work with you to resolve any privacy-related matters.

Additional Information

If you are located in a jurisdiction with a supervisory authority, you may have the right to lodge a complaint with that authority after contacting us. We will cooperate with regulators as appropriate.

Last Updated

This Privacy Policy is effective as of the date published on High Country Casino and remains in effect until replaced by a revised version