Terms & Conditions

Terms & Conditions — High Country Casino
Introduction and Acceptance of These Terms

By registering, accessing or using High Country Casino (the “Platform”), you agree to be bound by these Terms & Conditions, our Privacy Policy, and any other rules, procedures or policies published on the Platform. If you do not agree with any part of these Terms, do not register or use the Platform.

High Country Casino is operated by High Country Gaming Pty Ltd (ACN 642-851-964), trading as High Country Casino. Our registered office is 247 King Street, Sydney NSW 2000, Australia. The Platform operates under licence No. LGA-2024-007891 issued by Liquor & Gaming NSW.

Eligibility and Account Registration

Eligibility Requirements

You must be eligible to use the Platform under applicable law. By creating an account you confirm that you meet all eligibility criteria in these Terms and in the Platform’s policies.

Minimum Age

You must be at least 18 years old to create an account and use High Country Casino. If you are under 18 (or under the legal gambling age in your jurisdiction), do not register.

Geographic Restrictions

High Country Casino accepts players in jurisdictions where online casino play is permitted and where High Country Casino is authorised to offer services. Certain territories are restricted and may not be able to open or use accounts. Restricted locations include (but are not limited to): Bosnia and Herzegovina, Costa Rica, Malaysia, Michigan (USA), Morocco, Ontario (Canada), Russia, Singapore, Washington (USA), Nevada (USA), New Jersey (USA), New York (USA), Pennsylvania (USA), Delaware (USA). Australia (all states and territories) is accepted. You must not attempt to access High Country Casino from a restricted jurisdiction.

One Account per Person

Only one account is permitted per person, household and IP address. Multiple accounts for the same person, household, or IP address are not allowed. If multiple accounts are detected, High Country Casino may suspend or close accounts and apply other measures outlined below.

Registration Process

To register you must provide accurate and current personal details: full name, date of birth, residential address, email address and telephone number. Registration is normally activated within 5–10 minutes after registration and email confirmation. You must not register using false, misleading or duplicated information.

Identity Verification (KYC) and Account Security
KYC and Verification Requirements

High Country Casino requires identity verification (KYC) before certain actions, including the first withdrawal. Typical documents include a government-issued photo ID (passport, driver’s licence, or Medicare card) and proof of address (utility bill or bank statement not older than 3 months). You agree to provide requested documents in a timely manner. Funds may be held until verification is complete.

Account Accuracy and Update Obligations

You must keep your account information accurate and up to date. Notify support promptly if your personal details change. Providing false or incomplete details may delay verification, deposits or withdrawals.

Login Credentials and Security

You are responsible for keeping your login credentials secure. Do not share your username, password, or two-factor authentication details. If you suspect unauthorized access, change your password immediately and notify support. High Country Casino will never ask for your password by email.

Account Security Responsibilities

You agree to take reasonable steps to maintain the security of your account, including using secure devices and networks. High Country Casino implements TLS 1.3 encryption and protects services using a Web Application Firewall and DDoS protections, but you retain responsibility for security of your device and credentials.

Prohibited Conduct and Fraud Prevention
Restricted Behaviour

The following conduct is prohibited:- Creating multiple accounts or assisting others to do so.- Using another person’s account or allowing others to use your account.- Manipulating gameplay, exploiting bugs, or attempting to reverse-engineer software.- Using stolen payment methods or submitting forged documentation.- Colluding with other players to influence outcomes.- Using VPNs or other methods to conceal your true location to bypass restrictions.

Multi-Accounting and Fraud

High Country Casino monitors for multi-accounting, bonus abuse, collusion and other fraudulent behaviour. If evidence of fraud or abuse is detected, High Country Casino may withhold or confiscate funds, void bets or bonuses, freeze or close accounts, and require additional verification. Where appropriate High Country Casino may report fraud to law enforcement or regulators.

Bonuses, Promotions and Loyalty
General Bonus Rules

Bonuses and promotions are subject to specific terms, including eligibility, wagering requirements, game restrictions and time limits. Bonuses are not real cash until any wagering requirements and other conditions are met. Bonuses cannot be combined unless explicitly permitted.

Welcome Offer and Promotional Codes

Where applicable, welcome and promotional offers must be activated with the correct promo code during deposit (for example, HC500AUS for the welcome package). Minimum deposit amounts and other qualifying conditions apply. High Country Casino reserves the right to refuse bonus redemptions that do not meet the terms.

Example Welcome Offer (subject to current promotion terms): 500% Welcome Bonus up to A$3,750 + 50% Cashback up to A$375 with code HC500AUS. Minimum deposit A$30. Free spins and bonus credit are subject to wagering and other conditions.

Wagering and Game Contributions

Wagering requirements vary by promotion. Examples:- Welcome bonus HC500AUS: 45× (deposit + bonus) before withdrawal.- Free spins winnings: 40× wagering.- Reload bonuses (RELOAD200, RELOAD150): typically 40× (deposit + bonus).

Game contribution rules apply. Slots, video poker and scratch games typically contribute fully or at higher rates. Blackjack, video poker and many table games may contribute at reduced rates (e.g., 50% or 25%). Progressive jackpot games and certain live/table games may be excluded.

Maximum Bet While Wagering

While wagering a bonus, maximum bets are capped (for example, A$5 per spin/round for the welcome bonus; reload bonuses may carry lower max bets such as A$3). Placing bets above allowed limits during wagering may void the bonus and any winnings.

Bonus Abuse and Forfeiture

Abuse or circumvention of bonus terms (including use of multiple accounts, collusion, use of bots or simultaneous opposing bets) will result in bonus forfeiture, confiscation of winnings, and possible account suspension or closure. High Country Casino assesses each case reasonably and may request further evidence before releasing funds.

Loyalty Program

High Country Casino’s loyalty program awards comp points for play (1 comp point per A$10 wagered on eligible games). Points can be converted to casino cash at the published rate (for example, 100 points = A$1). VIP tiers and benefits are awarded automatically based on points. Points and benefits are subject to program rules and may be changed or removed at High Country Casino’s discretion.

Deposits, Withdrawals and Banking
Available Payment Methods

High Country Casino supports a range of payment methods for deposits and withdrawals, including major cards (Visa, Mastercard, American Express, Discover), direct deposits/ACH, bank transfers, checks and supported cryptocurrencies (Bitcoin, Ethereum, Litecoin, Dogecoin, Tether). Minimum and maximum amounts, processing times and fees vary by method. Typical examples:- Card deposits: min A$30, max A$5,000, instant, no casino fee.- Crypto deposits: min A$20 equivalent, max A$15,000, 10–30 minutes (network fees may apply).- ACH/direct deposit: min A$50, 1–2 business days.- Bank transfer withdrawals: min A$100, 3–7 business days.

Withdrawal Limits and Processing

Standard weekly withdrawal limit is A$2,500 for non-VIP accounts, and A$10,000 for VIP accounts at Platinum level or higher. Per-method minimums and maximums apply (e.g., Bitcoin min A$50, max A$20,000). High Country Casino does not charge casino fees for withdrawals, but network or banking fees may apply.

Verification Before Withdrawal

Withdrawals are subject to verification checks. You must complete KYC and any additional checks required by our payment partners or regulators. High Country Casino may delay or withhold a withdrawal until verification is complete. Typical verification includes identity documents, proof of address and, where applicable, confirmation of the payment method used.

Processing and Review Procedures

Withdrawal requests are reviewed and processed according to the chosen method. Processing times are indicative and may be extended for compliance checks, higher-value withdrawals, or where additional documentation is needed. High Country Casino will notify you of any information required to complete processing. High Country Casino may cancel or reverse payments if required by law or payment processors.

Gameplay, Fairness and Technical Matters
Game Fairness and RNG

High Country Casino uses certified Random Number Generators and audited systems to ensure game fairness. Our RNG and games are tested and certified by independent laboratories (for example, GLI and iTech Labs) and conform to regulatory standards. Game RTPs and rules are published where applicable and may vary by game.

Game Categories and Restrictions

Different games have different rules, payout structures and contributions to promotional wagering. Progressive jackpot, live dealer and certain table games may be excluded from promotions or contribute at reduced rates. Check the specific game rules and promotion terms before play.

Technical Interruptions and Voided Gameplay

In the event of technical failures (connectivity interruptions, software errors, power outages or system maintenance) High Country Casino will make reasonable efforts to resolve issues and to treat game outcomes fairly. Bets affected by technical faults may be voided and refunded where appropriate. High Country Casino may suspend or cancel games temporarily for updates or maintenance.

Account Suspension, Closure and Funds
Suspension or Closure of Accounts

High Country Casino may suspend, restrict or close accounts where:- You breach these Terms or related policies.- High Country Casino suspects fraud, money laundering, collusion or other prohibited conduct.- You fail verification checks.- You are located in a restricted jurisdiction.- You request account closure.

Where possible, High Country Casino will notify you and explain the reason for action. Funds may be withheld, frozen or returned while investigations occur. High Country Casino will provide a clear explanation of steps needed to resolve a suspended account.

Inactive Accounts

Accounts with no logins or wagers for a period of 365 days may be closed. Stored funds will be preserved and can be returned to you after completion of required verification and reactivation steps.

Responsible Gambling

Tools and Expectations

High Country Casino supports responsible gambling. Tools available include deposit limits (daily/weekly/monthly), loss limits, session time-outs, reality checks, voluntary cooling-off periods and self-exclusion (6 months, 1 year or permanent). You can set limits via Account Settings or contact support for assistance.

Support and Links

High Country Casino provides links and contact details for professional help: Gambling Help Online (gamblinghelponline.org.au), BetStop (betst.org.au), Lifeline (13 11 14 — lifeline.org.au) and Gambler’s Anonymous Australia. If you believe you have a gambling problem, we encourage you to use these resources and the Platform’s tools.

Security, Privacy and Intellectual Property
Security Measures

We use industry-standard security, including TLS 1.3 encryption and perimeter protections, to secure your data and transactions. Regular security audits are performed by independent providers. You remain responsible for the security of your account credentials and the device you use.

Privacy

Personal information is processed in accordance with our Privacy Policy. By using the Platform you consent to the collection, use and storage of your personal information for account management, compliance and other purposes described in that policy.

Intellectual Property

All Platform content, graphics, software, trademarks and logos are the property of High Country Casino or its licensors. You may not reproduce, distribute or create derivative works without prior written permission.

Limitation of Liability and Disclaimers

High Country Casino aims to provide a safe and reliable service but cannot guarantee uninterrupted access or error-free operation at all times. To the extent permitted by law, High Country Casino is not liable for indirect, incidental, consequential or punitive damages arising from use of the Platform, including loss of data, loss of profits, or loss of deposits due to network or provider issues.

High Country Casino does not guarantee wins or fixed returns; gambling involves risk and outcomes are determined by games’ RNG and rules. You are responsible for any taxes imposed by your jurisdiction.

Changes to These Terms

High Country Casino may modify these Terms from time to time. Material changes will be notified to you via email or posted on the Platform with an effective date. Continued use after notification constitutes acceptance of the revised Terms. You should review Terms regularly.

Dispute Resolution and Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any disputes will be subject to the jurisdiction of the courts of New South Wales, unless otherwise required by applicable law or regulatory requirements.

Contact and Support

For account issues, verification or general enquiries:- Live Chat: 24/7 on the Platform (average 1–2 minutes response).- Email (typically 2–4 hours, guaranteed within 24 hours).- Phone: 1800-555-4278 (Monday–Saturday, 9:00–18:00 AEST).

Support languages: English (primary) and Russian (Live Chat & Email during specific hours). Other languages may be available via email on a best-effort basis.

Regulatory Oversight and Certifications

High Country Casino operates under licence LGA-2024-007891 issued by Liquor & Gaming NSW. Independent testing and certification of games and RNG are performed by recognised auditors (for example GLI and iTech Labs). Copies of certification references and audit numbers are available on request through Support.

Final Notes

These Terms provide a practical framework for the safe and fair operation of High Country Casino. They are designed to protect players, the integrity of games, and compliance with regulatory obligations. If you have questions about these Terms, responsible gambling tools, or your account, contact our Support team